Additional Help Topics:
To assist you in the online registration process, PAVO has developed this set of FAQs. They are broken down by category. Select the appropriate category below to find the applicable FAQs for that category.
PAVO Web Account
Membership Registration Process
Accepting Terms and Conditions of Membership
Membership Types
Selection of Local Board
E-Store Product Selection and Purchase
PAVO Web Account:
Q: I had a PAVO web account years ago but have not been a member in a while. Do I need to create a new account?
A: No, each member may only have one web account. Creating a new account will break your previous membership history.
Q: I want to change the email or password associated with my web account. How do I do that?
A: After logging in, click on your name in the upper right corner of the page, then click the "My Account" button. Your email address is under the Account Settings group. You can change your password in the Manage Password group.
Q: I forgot my password. How do I retrieve it?
A: Your password cannot be retrieved, but it can be changed. Click the login button, then click the "Reset Password" button. IMPORTANT: Enter ONLY your email address in the box provided--do not enter your user name. By entering your email address the system will send you an email with your user name and instructions on resetting your password. One of the most frequent issues is users incorrectly entering their user name and not receiving the reset email.
Q: I am attempting to register for PAVO but am either getting a generic pink error message or a message stating "email address is already in use." How can I finish my registration?
A: In most cases, this is because the system is identifying that you already have an account in the system based upon your information provided. Contact PAVO Help at pavohelp@gmail.com with information on the email address you provided, and we will investigate as quickly as possible to get your account fixed.
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Membership Registration - Process:
Click here to view the step-by-step guide for membership registration.
Q: What are all the steps necessary to complete my PAVO registration?
A: There are three steps required: Accept terms and conditions of membership; pay for PAVO, Central Hub, and local board membership; and register with the Central Hub. Your registration is not complete until you complete all three steps.
Q: Is it necessary to complete all three steps at the same time?
A: Yes. All three steps are completed during the PAVO membership registration process.
Q: What if I do not want to register for either Central Hub or PAVO?
A: Registration with a local board requires concurrent registration with PAVO and Central Hub. You cannot complete registration without having all three items.
Q: How do I start the registration process?
A: Go to membership registration at this link, and the page will walk you through the process. You can always return to that link by going under "My Ref Kit" to the "PAVO Membership Registration" link under your Officials Dashboard.
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Accepting Terms and Conditions of Membership
Q: Where can I find the terms of membership?
A: There are two documents that you will need to have: PAVO Code of Ethical and Professional Conduct and PAVO Conditions of Membership and General Waiver.
Both documents can be downloaded by clicking on the links above.
Q: I have a problem with one or more of the components of these documents. Can I choose to answer "No" on the Accept Terms page?
A: Your registration cannot proceed unless you choose Yes to all six questions. You must agree to all terms to move forward.
Q: I am not yet 18 years old. Why can I not accept terms? How can I register?
A: Since the acceptance of terms is a legal agreement, you must be 18 years old to accept terms. To register, you must have a parent or guardian complete a paper form on your behalf. To do this, contact the PAVO Central Office at pavo@pavo.org to have this form sent. Once the office receives this form, you will be allowed to proceed with registration.
Q: Why am I required to enter my PAVO password at the end? Aren't I already logged in?
A: Since the acceptance of terms is legally binding, your providing your password is a validation that you actually completed the process. The password provided at the end is matched against the account to assure that it really is you accepting these terms. For this reason you should never provide your account password to another person.
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Membership Types
Q: What is the difference between a Standard and an Associate membership?
A: A Standard member is a member who currently has or intends to have PAVO certification as a Referee, regardless of any other type of certification. An Associate member is a member who currently has or intends to have a PAVO certification ONLY as a Line Judge and/or Scorer and NOT as a Referee.
Q: I was last registered as an Associate but want to register for the same board as a Standard. How do I do that?
A: When you are taken through the registration flow your default option will be to re-register for the same board with the same membership type. Select "No, I want another option" and then "Register for [your board name] as Standard." The same process applies if you were previously a Standard but want to change to Associate.
Q: I originally registered as an Associate but realize I really wanted to be Standard (or vice versa). How do I correct this?
A: Contact the PAVO Central Office at pavo@pavo.org for assistance.
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Selection of Local Board
Q: How do I choose the local board for which I am registering?
A: If you were previously registered, the default selection will be for you to re-register for the same board. If you do not wish to re-register with that board, click the button that says "No, I want another option." You will have the option to select a different board.
Q: I don't know the name of the board for which I want to register - just the name of the Board Chair. How do I know which board to register?
A: You will have the choice of selecting boards from within your state or another state. When the list of boards is presented it will have the name of the Board Chair as well as the board itself. You can select your board based upon that information.
Q: Why do I have options for boards way outside of my state when I see the list of possible boards?
A: The system is designed to recognize boards that others in your state are registered. In some cases people may have moved or choose to belong to boards outside of their area. This is automated and not designed to recognize adjacent states. Feel free to ignore ones that do not seem logical.
Q: I originally registered for one board but realized I chose a wrong one with a similar name. How do I correct this?
A: Contact the PAVO Central Office at pavo@pavo.org for assistance.
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E-Store Product Selection and Purchase
Click here to view the step-by-step guide for membership registration.
Q: How do I get to the proper registration product on the E-Store?
A: When you go through the registration wizard you will be given a link to take you to the proper E-Store product. Click on that link to begin the purchase path.
Q: The registration wizard says that the product is not yet setup. What does that mean?
A: Each Board Chair is required to complete a set of tasks prior to their board being setup for registration. If the Chair has not completed one or more of these tasks, the product will not be available. Please contact your Board Chair for more details.
Q: When I click on the page to go to the E-Store, I get a generic pink error message. What did I do wrong?
A: Likely nothing. There may have been an issue with your account or the product setup. Contact pavohelp@gmail.com for assistance.
Q: I just wanted to register for my local board, but I also see registration for PAVO and Central Hub. I don't want those. How do I remove them?
A: Registration with local boards requires concurrent registration with PAVO and Central Hub. You must have all three products in your cart to move forward. If you click the garbage can icon to delete any of these items, your cart will be emptied and you will have to start over.
Q: When I try to pay for my registration, I end up getting caught in a loop or get a generic pink error message. What did I do wrong?
A: Likely nothing. There may have been an issue with your account or the product setup. Contact pavohelp@gmail.com for assistance.
Q: I finished my registration, why didn't I receive a receipt?
A: After completing your registration, you must return to the PAVO Membership Registration page to view your Central Hub status. This will complete your process and initiate the emailed receipt.
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